<![CDATA[Diamond Bus Group News]]> http://diamondbuses.com/news.html <![CDATA[Hansons services to become Diamond Bus services]]> http://diamondbuses.com/news/HansonsservicestobecomeDiamondBusservices_617.html From Sunday 27th August 2017, Hansons services will be operated by Diamond Bus.

From this date Hansons tickets will no longer be available and Diamond Bus fares will apply to all services. 

By transferring to Diamond tickets and passes Hansons customers will benefit from access to a much bigger network of services across the West Midlands and Worcestershire.

Hansons ticket machines will be replaced with our new machines, which means that tickets can be purchased on-bus using Cash or Contactless Payment Cards. Selected tickets and passes are also available from our Website and from our Mobile App.

Swift and nBus tickets will continue to be accepted.

Details of Hansons tickets that will no longer be available and Diamond Bus alternatives can be found here.

Further information on all Diamond Tickets and Passes can be found here.

Tue, 15 Aug 2017 00:00:00 GMT http://diamondbuses.com/news/HansonsservicestobecomeDiamondBusservices_617.html
<![CDATA[Order your Autumn Termlink Pass now!]]> http://diamondbuses.com/news/OrderyourAutumnTermlinkPassnow_618.html
As the Summer Holiday draws to a close, its time to think about your Autumn Term Bus Pass! Don't forget to apply in time for the start of term.

As the Summer Holiday draws to a close, its time to think about your Autumn Term Bus Pass! Don't forget to apply in time for the start of term.

If you already have a Termlink Pass its easy to renew by doing it online...Visit our Termlink ticket page to buy through the website, you can easily add extras such as a new Pass Wallet to your order too.

New applicants can apply via the application form here.

We offer a range of great value Termlink passes for students of all ages! As long as you’re in full time education you can take advantage of one of our Termlink cards. They are a great way of saving money on journeys to and from school and they can be used in the evening,  at weekends and even during the school holidays!

Visit our Termlink passes page to find out more about great value unlimited travel from just £65 per term.

Please remember that the beginning of the new academic year is a very busy time for pass applications, we advise you to send in your application by Wednesday 23rd August to guarantee delivery in time for 1st September. Applications received after this date will be processed as quickly as possible but can not be guaranteed to arrive by this date.

Mon, 14 Aug 2017 00:00:00 GMT http://diamondbuses.com/news/OrderyourAutumnTermlinkPassnow_618.html
<![CDATA[Rotala Plc purchases Hanson's Local Bus]]> http://diamondbuses.com/news/RotalaPlcpurchasesHansonsLocalBus_612.html On 28th July 2017 the parent company of Diamond Bus, Rotala Plc, completed the purchase of Hanson’s Local Bus.

In the immediate future there will be no change to Hanson’s services, timetables or ticket validity.

Hanson’s services will continue to accept nBus and Swift tickets and passes. Diamond Bus and other operators tickets and passes are still not valid for travel on Hanson’s Bus services and vice versa.

For customer services and lost property enquiries, please continue to contact Hanson's on:

Tel: 01384 894 020    Email: info2016@hansonslocalbus.co.uk

Fri, 28 Jul 2017 00:00:00 GMT http://diamondbuses.com/news/RotalaPlcpurchasesHansonsLocalBus_612.html
<![CDATA[Hello Summer!]]> http://diamondbuses.com/news/HelloSummer_609.html
School Holiday Offers are back from Saturday 22nd July.

The Summer is finally here and our great value family day ticket offers are back for the holidays, so its a great time to plan some fun days out with the kids...

From Saturday 22nd July until Sunday 3rd September 2017 all of our Diamond Family Day Tickets are on special offer to help you get out and about and make the most of your School Holiday.

Unlimited travel for all the Family from just £5!
With our Family Day tickets, up to 2 adults and 4 children can enjoy unlimited travel on all Diamond and Signature Bus services in the zone specified for a whole day.

'West Midlands Family Day', 'Redditch Family Day' & 'Kidderminster Family Day' tickets are just £5! These are valid all day within the areas specified.

If you want to travel further afield, our Diamond Network Family Day is just £7.50 during the holiday. That’s a massive savings of £6.50 off the usual Network price! And you can use this ticket on ANY Diamond or Signature Bus ANYWHERE on the Diamond Network.

Save more at Midlands attractions when you travel by bus!
Not only is traveling by bus a great value way of getting around, did you know that if you travel by bus to many great West Midlands venues you could receive a discount on your entry ticket! 

Head on over to the Network West Midlands website to see the latest discounts available at attractions such as Black Country Living Museum, Dudley Zoo, Thinktank, Sealife and many more. Just download your chosen voucher and show it with your bus ticket to claim the offer!

There's lots of places to visit over on our Places of Interest page and we'll be putting ideas on our social media pages through the summer too, so dont forgrt to keep checking that for days out inspiration. Why not Tweet us and tells us where you're going during the holidays…. #explorewithdiamond!

Follow us at:


Diamond Family Day Tickets Terms and Conditions: A Family Day Ticket is valid for one day unlimited travel on all Diamond and Signature services in the zone specified for up to 2 adults and 4 children. A family group must consist of at least 1 adult & 1 child. Children aged 5-15.

Network West Midlands Attractions Vouchers Terms and Conditions: Some terms and conditions may appy to local attractions offers, please refer to your chosen voucher and Network West Midlands for further details.

Please remember that a Sunday service will be in operation on Diamond services during Bank Holiday Monday 28th August. See individual service pages for timetables.

Wed, 19 Jul 2017 00:00:00 GMT http://diamondbuses.com/news/HelloSummer_609.html
<![CDATA[Catch the Bus Week returns from 3 July until 9 July.]]> http://diamondbuses.com/news/CatchtheBusWeekreturnsfrom3Julyuntil9July_604.html
...and to encourage you and your family to get out and about on the bus, we’ll be bringing our popular Family Day ticket offers back for the week.

#CTBW is a national campaign to encourage people who don’t normally take the bus to give it a try. There'll be competitions and offers available throughout the week to encourage you to leave the car at home and hop on board during Catch the Bus Week.

To encourage you and your family to get out and about on the bus, we’ll be bringing our popular Family Day ticket offers back for the week. With travel for up to 2 adults and 4 children from just £5, its a great way for the family to try the bus and enjoy a fun day out together. Did you know you can also get some great discounts at attractions in the West Midlands when you travel there by bus! Click here to find out more.

We'll be joining the Network West Midlands Team in Mell Square, Solihull on Tuesday 4th  and at Merry Hill on Friday 7th July, where there will be lots of opportunties to find out about bus travel.

On our facebook page we'll be letting you know about many of the benefits of choosing to travel by bus and we'll be posting a daily competition question for you to answer. Correct answers will be entered into a prize draw to be in with a chance of winning a Diamond Week Mobile App ticket*. Just post your answer on our facebook page with the hashtag #DiamondCTBW.

We want to encourage you to find out more about bus travel, so you'll be able to find all the answers by checking out information on our website or by visiting Network West Midlands and the National Catch the Bus Week websites.

To see the daily competition question and find out more about #DiamondCTBW, just follow us on facebook/diamondbuses

And for kids we've got a drawing competition too. Just download the entry form here, get your pens or pencils out and create a poster promoting the benefits of catching the bus. Send your completed entry back to us by post and one lucky winner will win a Diamond Network Family Day Ticket for you and your family to enjoy. Poster design competition is open until Friday 14th July 2017**

Competition Terms and Conditions:
* Facebook Diamond Daily Question Competition is open to all followers of the Diamond Facebook page. Entries must be posted in the comments section below the daily question and include the hashtag #DiamondCTBW. One winner will be picked at random from all correct entries at the end of Catch the Bus Week and informed through our facebook page. Only 1 entry per person per day. Winner must be able to download and sign up to the Diamond Mobile App in order to receive their prize.

** Poster Design Competion is open to children up to the age of 15. All entries must be received at our head office: Diamond Bus Ltd, Hallbridge Way, Tipton Rd, Tividale, West Midlands B69 3HW by Friday 14th July 2017. Only 1 entry per child. 1 winner will be notified by Friday 28th July. The winners name and entry design may be posted on the Diamond Bus Website & Facebook page. Judges decision is final. Entrants details must be fully completed on the form to be entered into competition. A Diamond Family Day ticket is valid for travel for up to 2 Adults and 4 Children traveling together for one day on any Diamond or Signature Bus. A family group must consist of at least 1 adult and 1 child.

Thu, 29 Jun 2017 00:00:00 GMT http://diamondbuses.com/news/CatchtheBusWeekreturnsfrom3Julyuntil9July_604.html
<![CDATA[Free Wi-Fi now available on Diamond and Signature Buses.]]> http://diamondbuses.com/news/FreeWi-FinowavailableonDiamondandSignatureBuses_602.html
You can now make more of your journey with Diamond, as our new Free Wi-Fi service is launched on Signature and selected Diamond buses in the West Midlands.

You can now make more of your journey with Diamond, as our new Free Wi-Fi service is launched on Signature and selected Diamond buses in the West Midlands. 

Our Signature fleet in Solihull and selected vehicles on our popular 4 and 4H routes have been installed with Wi-Fi to enable passengers to use the internet while onboard. You can browse the web or check out the latest Facebook posts while you’re on the move and its absolutely free! 

With our new Diamond Wi-Fi network you can stay connected while you are travelling...
Perhaps you want to catch up with the latest news, check your our emails before you get to the office or do a little bit of online shopping. How ever you choose to use the service, the world could be your oyster while sitting on the bus!

Look out for posters onboard to let you know if your bus has access to our "Diamond-WiFi" network.

To log-on simply enter the password Diamond-W1F1 and away you go!


Mon, 26 Jun 2017 00:00:00 GMT http://diamondbuses.com/news/FreeWi-FinowavailableonDiamondandSignatureBuses_602.html
<![CDATA[August Bank Holiday Service Levels]]> http://diamondbuses.com/news/AugustBankHolidayServiceLevels_576.html A Sunday service will operate across the whole Diamond Bus Network on August Bank Holiday - Monday 28th August.

Fri, 19 May 2017 00:00:00 GMT http://diamondbuses.com/news/AugustBankHolidayServiceLevels_576.html
<![CDATA[Local Schools and Pupils win prizes in Diamond Bus Competition.]]> http://diamondbuses.com/news/LocalSchoolsandPupilswinprizesinDiamondBusCompetition_594.html
Diamond Bus recently ran a competition across local schools in Redditch to design a poster to go on-board buses.

Diamond Bus recently ran a competition across local schools in Redditch to design a poster to go on-board buses.

The theme of the competition “Be Respectful, Be Responsible and Be Safe” was encourage to pupils to think about how to behave when using Public Transport and encourage good travelling behaviour when on the bus. Diamond asked school children to think about subjects such as not playing loud music, keeping buses clean and tidy and travelling safely.

Diamond Redditch Operations Manager, Chris Bridges said “By asking pupils to get involved through their school we hoped that it would spark some creative designs and some positive discussions in-class about how to behave when travelling on the bus. Everyone likes their bus journey to be a pleasant one, but sometimes this can be spoiled when other passengers are behaving badly. We wanted to promote that everyone should think about other passengers. Whether you are young or old, everyone should be respectful to others on the bus.”

The competition generated lots of excellent entries across three age groups. The difficult decision of choosing the winners fell to Diamond Redditch Operations Manager, Chris Bridges and Kingfisher Centre Manager, Ken Williams and his team who assisted in the final judging process. The panel decided to also award a Runners Up prize for each category and the Kingfisher Centre kindly donated a prize for each Runner Up child.

The three winning children each received a £50 voucher and goody bag for their creative efforts, they also won a special reward for their school too. As part of their prize, Diamond gave each of the winners schools a voucher of £150 towards new Library Books or Sports Equipment. The three winning entries will also feature as part of a poster design on all Diamond Buses in Redditch.

Diamond Redditch Operations Manager, Chris Bridges presented prizes to the winning Children and Schools at the Diamond Bus stand during the Redditch Cycle Race Event and said of the results “We were really pleased with the quality of the entries that were sent in. We were impressed with the messages that the children were keen to promote in their designs and we hope that the winning children will be proud to see their designs on the buses and that their school also benefits from their good work.”

Pictured: Accepting their prizes from Operations Manager Chris Bridges are Cai, age 7 and Mrs Newton, Headteacher from Holyoakes Field First School; Connor, age 12 and Mr Homer, Head of PE from Birchensale Middle School and Ellie, age 14 and Mr Pleasant, Head of Art from Trinity High School.

Wed, 10 May 2017 00:00:00 GMT http://diamondbuses.com/news/LocalSchoolsandPupilswinprizesinDiamondBusCompetition_594.html
<![CDATA[Diamond Bus Supporting the Redditch Tour Series Cycle Race]]> http://diamondbuses.com/news/DiamondBusSupportingtheRedditchTourSeriesCycleRace_593.html As cycle fever hits Redditch again this month with the Tour Series Cycle Race returning to the town on Tuesday 9th May, Diamond Bus will be once again supporting the event by offering FREE travel home to race-supporters!

This year Diamond will again provide late night services on selected routes to help those who have been enjoying the days activities get home at the end of the event. Special services will operate from Redditch Bus Station after the race event closes until as late as 22:15. These services will also be operated FREE of Charge by Diamond.

Members of the Diamond Bus team will be joining in the celebrations during the day with a stand in the event village at Church Green where you can pick up lots of Diamond Bus goodies.

The Tour Series Cycle Race has become an important part of the Redditch events calendar and Diamond are proud to support the event by offering local supporters free travel home.

Selected Free late night services and departure times from the bus station are:

51 - to Batchley
20:40, 21:10, 21:40, 22:10

55 & 48 - Operates as 55 service to Oakenshaw, then continues as 48 service to Crabbs Cross, Headless Cross and Webheath
21:00, 21:30, 22:00

57 to Matchborough & Winyates
21:30, 22:00

58 to Winyates & Matchborough
21:45, 22:15

Extra services will depart from Redditch Bus Station and are drop-off services only.

* Please Note: Diamond Bus services will be diverted around Redditch Town Centre for the full duration of the race day and passengers are advised to catch services at the Bus Station on the day. Full details of service diversions can be found here or via the individual services pages on our website.

Tue, 02 May 2017 00:00:00 GMT http://diamondbuses.com/news/DiamondBusSupportingtheRedditchTourSeriesCycleRace_593.html
<![CDATA[Contactless Payment now available on Diamond Buses]]> http://diamondbuses.com/news/ContactlessPaymentnowavailableonDiamondBuses_590.html
Diamond Bus has invested in a new ticketing system which means we can now offer passengers Contactless Payment on our buses!

Diamond Bus has invested in a new ticketing system across our West Midlands and Worcestershire Network. The new Ticket Machines, equipped with the latest technology went live across all of our buses this week.

The investment means that Diamond can now offer passengers a range of new features including Contactless Payment.

It is now possible to purchase any ticket up to the value of £30 via a Contactless Payment bank card on Diamond Buses through these new ticket machines, making us the first bus operator in the West Midlands Region to offer on-bus Contactless Payment.  As well as offering customers a more convenient way to pay, the new technology will speed up bus journey times because passengers will spend less time buying a ticket when they board.

Some tickets, such as Weekly and Monthly tickets are now printed with individual QR codes. The QR codes are scanned when boarding the bus and are unique to each ticket which will significantly help to reduce fraudulent ticket use, a costly problem across the network.

The new ticket machines are also equipped with the latest in tracking and communications; live real time information feeds can now be reported back to depot traffic offices. This means we will be able to report delays much more accurately to customers and liaise easily with drivers to identify and rectify problems much more quickly.

We are progressing partnerships with Transport for West Midlands (TfWM) to report our RTI data to their roadside infrastructure and we hope in the near future to also be able to pass on real time information feeds directly to passengers through the use of our mobile app and website, so watch this space for further updates.

Simon Dunn, Chief Executive of Diamond Bus parent company Rotala Plc, said “I am really pleased with the progress we are making in Diamond Bus. This investment of in excess of £600,000 in new ticket machines, with all the benefits that brings to both customers and the business, is a clear demonstration of our determination to further improve the service we deliver to our passengers.”

Article updated 24/04/17

Mon, 24 Apr 2017 00:00:00 GMT http://diamondbuses.com/news/ContactlessPaymentnowavailableonDiamondBuses_590.html